Русский English 中文
backdrop

Services

Service Standards

Cargo Delivery

Cargo Collection

AEROFLOT PJSC AND ROSSIYA JSC

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)


Types of cargo
Standards
GEN
not later than 6 hours before STD
AVI
not later than 4 hours before STD
CBV
not later than 2 hours before STD
EXWB
not later than 4 hours before STD
HUM
not later than 4 hours before STD
VAL
not later than 4 hours before STD


Moscow Cargo performance internal standards for export cargo


Operation UOM
Standards

Waiting time for a consignor in a queue 

to submit documents in client area

consignor
no more than 10 min
Issuance of documents to the consignor
AWB
no more than 3 min
Invoicing for services
AWB
no more than 2 min

Waiting time for a consignor's vehicle in an E-queue

vehicle no more than 30 min

Service consignor's vehicle at the gates

vehicle
no more than 30 min


NORDWIND LLC AND IKAR LLC

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)


Types of cargo Standards
GEN
not later than 6 hours before STD
AVI
not later than 4 hours and not earlier than 8 hours beforе
CBV
not later than 2 hours before STD
HUM
not later than 4 hours before STD
VAL
not later than 4 hours before STD
DGR not later than 6 hours before STD
PER not later than 6 hours before STD


Moscow Cargo performance internal standards for export cargo


Operation
UOM
Standards

Waiting time for a consignor in a queue 

to submit documents in client area

consignor
no more than 10 min
Issuance of documents to the consignor
AWB
no more than 3 min
Invoicing for services
AWB
no more than 2 min

Waiting time for a consignor's vehicle in an E-queue

vehicle
no more than 30 min

Service consignor's vehicle at the gates

vehicle
no more than 30 min


CHINA EASTERN AIRLINES

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)


 Types of cargo 
Standards
 GEN  not later than 6 hours before STD 
 AVI  not later than 6 hours before STD 
CBV  not later than 2 hours before STD 
 HUM  not later than 4 hours before STD 
 VAL  not later than 4 hours before STD 


Moscow Cargo performance internal standards for export cargo


 Operation   UOM Standards
 

Waiting time for a consignor in a queue 

to submit documents in client area

 consignor  no more than 10 min
 Issuance of documents to the consignor   AWB no more than 3 min
 Invoicing for services   AWB  no more than 2 min 
 Waiting time for a consignor's vehicle in an E-queue   vehicle   no more than 30 min 
Service consignor's vehicle at the gates
 vehicle   no more than 30 min 


Qatar Airways

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)


 Types of cargo 
Standards
GEN not later than 8 hours before STD 
 AVI not later than 6 hours before STD
 PER not later than 8 hours before STD
 DGR  not later than 10 hours before STD
VUL  not later than 8 hours before STD


Внутренние нормативы ООО «Москва Карго» по приему груза


 Operation   UOM   Standards 
 

Waiting time for a consignor in a queue 

to submit documents in client area

 consignor   no more than 10 min 
 Issuance of documents to the consignor   AWB  no more than 3 min 
 Invoicing for services   AWB  no more than 2 min 
 Waiting time for a consignor's vehicle in an E-queue  vehicle  no more than 30 min 
 Service consignor's vehicle at the gates   vehicle no more than 30 min

Sichuan Airlines

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

 

 Types of cargo 
 Standards 
 GEN and other types of cargo  not later than 6 hours before STD
 AVI not later than 4 hours before STD
 HUM  not later than 4 hours before STD


Moscow Cargo performance internal standards for export cargo


Operation
UOM
 Standards 
 

Waiting time for a consignor in a queue 

to submit documents in client area

 consignor  no more than 10 min
 Issuance of documents to the consignor   AWB  no more than 3 min 
Invoicing for services
 AWB  no more than 2 min 
 Waiting time for a consignor's vehicle in an E-queue   vehicle  no more than 30 min 
 Service consignor's vehicle at the gates   vehicle  no more than 30 min 


Hainan Airlines

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)


 Types of cargo 
 Standards 
 GEN  not later than 4 hours before STD
Express cargo and special types   not later than 3 hours before STD


Moscow Cargo performance internal standards for export cargo


 Operation   UOM   Standards 
 

Waiting time for a consignor in a queue 

to submit documents in client area

 consignor  no more than 10 min
 Issuance of documents to the consignor   AWB  no more than 3 min 
 Invoicing for services   AWB  no more than 2 min 
 Waiting time for a consignor's vehicle in an E-queue  vehicle
 no more than 30 min 
Service consignor's vehicle at the gates
 vehicle  no more than 30 min 

OTHER AIRLINES

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)


Types of cargo Standards
All types  not later than 6 hours before STD


Moscow Cargo performance internal standards for export cargo 


Operation
UOM
Standards

Waiting time for a consignor in a queue 

to submit documents in client area

consignor
no more than 10 min
Issuance of documents to the consignor
AWB
no more than 3 min
Invoicing for services
AWB
no more than 2 min

Waiting time for a consignor's vehicle in an E-queue

vehicle
no more than 30 min

Service consignor's vehicle at the gates

vehicle
no more than 10 min