Service Standards

Cargo Delivery

Cargo Collection

AEROFLOT PJSC AND ROSSIYA JSC

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
GEN	not later than 6 hours before STD
AVI	not later than 4 hours before STD
CBV	not later than 2 hours before STD
EXWB	not later than 4 hours before STD
HUM	not later than 4 hours before STD
VAL	not later than 4 hours before STD

Moscow Cargo performance internal standards for export cargo

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 30 min

NORDWIND LLC AND IKAR LLC

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
GEN	not later than 6 hours before STD
AVI	not later than 4 hours and not earlier than 8 hours beforе
CBV	not later than 2 hours before STD
HUM	not later than 4 hours before STD
VAL	not later than 4 hours before STD
DGR	not later than 6 hours before STD
PER	not later than 6 hours before STD

Moscow Cargo performance internal standards for export cargo

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 30 min

CHINA EASTERN AIRLINES

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
GEN	not later than 6 hours before STD
AVI	not later than 6 hours before STD
CBV	not later than 2 hours before STD
HUM	not later than 4 hours before STD
VAL	not later than 4 hours before STD

Moscow Cargo performance internal standards for export cargo

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 30 min

Qatar Airways

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
GEN	not later than 8 hours before STD
AVI	not later than 6 hours before STD
PER	not later than 8 hours before STD
DGR	not later than 10 hours before STD
VUL	not later than 8 hours before STD

Внутренние нормативы ООО «Москва Карго» по приему груза

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 30 min

Sichuan Airlines

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
GEN and other types of cargo	not later than 6 hours before STD
AVI	not later than 4 hours before STD
HUM	not later than 4 hours before STD

Moscow Cargo performance internal standards for export cargo

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 30 min

Hainan Airlines

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
GEN	not later than 4 hours before STD
Express cargo and special types	not later than 3 hours before STD

Moscow Cargo performance internal standards for export cargo

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 30 min

OTHER AIRLINES

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
All types	not later than 6 hours before STD

Moscow Cargo performance internal standards for export cargo

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 10 min

AEROFLOT PJSC AND ROSSIYA JSC