Service Standards
Cargo Delivery
Cargo Collection
Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)
| Types of cargo
|
Standards
|
| GEN
|
not later than 6 hours before STD
|
| AVI
|
not later than 4 hours before STD
|
| CBV
|
not later than 2 hours before STD
|
| EXWB
|
not later than 4 hours before STD
|
| HUM
|
not later than 4 hours before STD
|
| VAL
|
not later than 4 hours before STD
|
Moscow Cargo performance internal standards for export cargo
| Operation | UOM
|
Standards
|
|
Waiting time for a consignor in a queue to submit documents in client area |
consignor
|
no more than 10 min
|
| Issuance of documents to the consignor
|
AWB
|
no more than 3 min
|
| Invoicing for services
|
AWB
|
no more than 2 min
|
|
Waiting time for a consignor's vehicle in an E-queue |
vehicle | no more than 30 min
|
|
Service consignor's vehicle at the gates |
vehicle
|
no more than 30 min
|
Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)
| Types of cargo | Standards |
| GEN
|
not later than 6 hours before STD
|
| AVI
|
not later than 4 hours and not earlier than 8 hours beforе
|
| CBV
|
not later than 2 hours before STD
|
| HUM
|
not later than 4 hours before STD
|
| VAL
|
not later than 4 hours before STD
|
| DGR | not later than 6 hours before STD
|
| PER | not later than 6 hours before STD
|
Moscow Cargo performance internal standards for export cargo
| Operation
|
UOM
|
Standards
|
|
Waiting time for a consignor in a queue to submit documents in client area |
consignor
|
no more than 10 min
|
| Issuance of documents to the consignor
|
AWB
|
no more than 3 min
|
| Invoicing for services
|
AWB
|
no more than 2 min
|
|
Waiting time for a consignor's vehicle in an E-queue |
vehicle
|
no more than 30 min
|
|
Service consignor's vehicle at the gates |
vehicle
|
no more than 30 min
|
Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)
| Types of cargo
|
Standards
|
| GEN | not later than 6 hours before STD |
| AVI | not later than 6 hours before STD |
| CBV | not later than 2 hours before STD |
| HUM | not later than 4 hours before STD |
| VAL | not later than 4 hours before STD |
Moscow Cargo performance internal standards for export cargo
| Operation | UOM | Standards
|
|
Waiting time for a consignor in a queue to submit documents in client area |
consignor | no more than 10 min
|
| Issuance of documents to the consignor | AWB | no more than 3 min
|
| Invoicing for services | AWB | no more than 2 min |
| Waiting time for a consignor's vehicle in an E-queue | vehicle | no more than 30 min |
| Service consignor's vehicle at the gates
|
vehicle | no more than 30 min |
Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)
| Types of cargo
|
Standards
|
| GEN | not later than 8 hours before STD |
| AVI | not later than 6 hours before STD
|
| PER | not later than 8 hours before STD
|
| DGR | not later than 10 hours before STD |
| VUL | not later than 8 hours before STD |
Внутренние нормативы ООО «Москва Карго» по приему груза
| Operation | UOM | Standards |
|
Waiting time for a consignor in a queue to submit documents in client area |
consignor | no more than 10 min |
| Issuance of documents to the consignor | AWB | no more than 3 min |
| Invoicing for services | AWB | no more than 2 min |
| Waiting time for a consignor's vehicle in an E-queue | vehicle | no more than 30 min |
| Service consignor's vehicle at the gates | vehicle | no more than 30 min
|
Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)
| Types of cargo
|
Standards |
| GEN and other types of cargo | not later than 6 hours before STD |
| AVI | not later than 4 hours before STD
|
| HUM | not later than 4 hours before STD |
Moscow Cargo performance internal standards for export cargo
| Operation
|
UOM
|
Standards |
|
Waiting time for a consignor in a queue to submit documents in client area |
consignor | no more than 10 min
|
| Issuance of documents to the consignor | AWB | no more than 3 min |
| Invoicing for services
|
AWB | no more than 2 min |
| Waiting time for a consignor's vehicle in an E-queue | vehicle | no more than 30 min |
| Service consignor's vehicle at the gates | vehicle | no more than 30 min |
Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)
| Types of cargo
|
Standards |
| GEN | not later than 4 hours before STD |
| Express cargo and special types | not later than 3 hours before STD
|
Moscow Cargo performance internal standards for export cargo
| Operation | UOM | Standards |
|
Waiting time for a consignor in a queue to submit documents in client area |
consignor | no more than 10 min
|
| Issuance of documents to the consignor | AWB | no more than 3 min |
| Invoicing for services | AWB | no more than 2 min |
| Waiting time for a consignor's vehicle in an E-queue | vehicle
|
no more than 30 min |
| Service consignor's vehicle at the gates
|
vehicle | no more than 30 min |
Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)
| Types of cargo | Standards
|
| All types | not later than 6 hours before STD
|
Moscow Cargo performance internal standards for export cargo
| Operation
|
UOM
|
Standards
|
|
Waiting time for a consignor in a queue to submit documents in client area |
consignor
|
no more than 10 min
|
| Issuance of documents to the consignor
|
AWB
|
no more than 3 min
|
| Invoicing for services
|
AWB
|
no more than 2 min
|
|
Waiting time for a consignor's vehicle in an E-queue |
vehicle
|
no more than 30 min
|
|
Service consignor's vehicle at the gates |
vehicle
|
no more than 10 min
|